Privacy Policy

1. Introduction

FindLocalTrade (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you use findlocaltrade.co.uk (our “Site”), whether you are a homeowner or a tradesperson.

By using our Site, you agree to the practices described in this policy.

2. Data Controller

For the purpose of UK data protection laws, including the UK GDPR and the Data Protection Act 2018, the data controller is:

FindLocalTrade
info@findlocaltrade.co.uk
+447513907713

3. Information we collect

We may collect and process the following data:

3.1 Information you provide

You may provide information when you:

  • Submit a job request
  • Register an account
  • Contact us
  • Subscribe to our services
  • Purchase leads (for tradespeople)
  • Leave reviews or feedback

This may include:

  • Name
  • Address
  • Email address
  • Phone number
  • Job details
  • Business information (for tradespeople)
  • Payment information
  • Reviews and opinions

3.2 Information we collect automatically

When you use our Site, we may automatically collect:

  • IP address
  • Browser type and version
  • Device and operating system
  • Time zone and location data
  • Pages visited and time spent
  • Clickstream data and interactions

3.3 Information from third parties

We may receive data from:

  • Analytics providers (e.g. Google Analytics)
  • Advertising networks
  • Payment providers
  • Business partners

4. How we use your information

We use your data to:

Core service

  • Match homeowners with relevant tradespeople
  • Send job leads to trades
  • Allow tradespeople to contact homeowners
  • Manage accounts and subscriptions

Communication

  • Respond to enquiries
  • Send service updates
  • Notify you about changes

Marketing (with consent)

  • Send relevant offers or services
  • Show personalised advertising

Platform improvement

  • Analyse usage and performance
  • Improve user experience

Security & compliance

  • Prevent fraud and abuse
  • Comply with legal obligations

5. Legal basis for processing

We process your data based on:

  • Contractual necessity – to provide our services
  • Legitimate interests – to operate and improve the platform
  • Legal obligations – tax, fraud prevention, etc.
  • Consent – for marketing communications

6. Sharing your information

We may share your data with:

Within the platform

  • Tradespeople (when you submit a job)
  • Homeowners (when a tradesperson responds)

Third parties

  • Payment providers
  • Analytics services
  • Advertising networks
  • IT and hosting providers

Legal reasons

We may disclose data if required to:

  • Comply with legal obligations
  • Enforce our terms
  • Prevent fraud or protect users

7. Data storage and security

Your data may be stored and processed within or outside the UK/EEA.

We take reasonable steps to ensure your data is secure, including:

  • Secure servers
  • Access controls
  • Encryption where appropriate

However, no system is 100% secure and data transmission is at your own risk.

8. Cookies

We use cookies to improve your experience.

Types of cookies we use:

  • Essential cookies – required for site functionality
  • Analytics cookies – help us understand usage
  • Functionality cookies – remember preferences
  • Marketing cookies – show relevant ads

You can control cookies through your browser settings.

9. Data retention

We retain your personal data:

  • While your account is active
  • As long as necessary to provide services
  • As required by law
  • For legitimate business purposes

10. Your rights

Under UK GDPR, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact us at:
[email]

You also have the right to complain to the Information Commissioner’s Office (ICO).

11. Marketing preferences

You can opt out of marketing communications at any time by:

  • Updating your account settings
  • Clicking “unsubscribe” in emails
  • Contacting us directly

12. Third-party links

Our Site may contain links to external websites.
We are not responsible for their privacy policies.

13. Changes to this policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page.

14. Contact

If you have any questions about this policy, contact us:

FindLocalTrade
info@findlocaltrade.co.uk
+447513907713